Privacy Policy

Last Updated: October 22, 2026

At Mystic Frog Crystals, we value your trust and respect your privacy. We understand that when you shop with a small business, you're trusting us with more than just an order.

This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it when you visit mysticfrogcrystals.com or purchase from our store.

1. Information We Collect

When you browse our website, place an order, contact us, or interact with our services, we may collect the following information:

  • Contact Information: Your name, email address, phone number, and billing or shipping address.
  • Order Information: Products purchased, transaction details, order history, and shipping preferences.
  • Payment Information: Payments are processed through third-party payment providers. We do not directly store complete credit card numbers.
  • Account Information: Information associated with your customer account, if you choose to create one.
  • Website Activity: Information such as pages visited, products viewed, browser type, device information, and interactions with our website.
  • Communication Preferences: Information you provide when subscribing to marketing emails or contacting customer support.

We collect information you provide directly, as well as certain information collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use customer information to:

  • Process payments, fulfill orders, and arrange shipping.
  • Communicate about purchases, shipping updates, and customer service requests.
  • Respond to questions, concerns, and inquiries.
  • Maintain and improve our website and shopping experience.
  • Understand which products and services interest our customers.
  • Detect and prevent fraudulent or unauthorized activity.
  • Send promotional emails and business updates when permitted by law and consistent with your marketing preferences.
  • Meet applicable legal, tax, and recordkeeping obligations.

3. Shopify and Third-Party Services

Mystic Frog Crystals operates its online store through Shopify.

We work with service providers and platforms to operate our business, including:

  • Shopify: Website hosting, checkout, order management, and ecommerce services.
  • Payment Processors: Payment processing and transaction management.
  • Shipping Providers: Delivery and order fulfillment.
  • Pinterest: Product catalog integration, product discovery, website analytics, and marketing measurement.
  • TikTok and TikTok Shop: Product listings, social commerce, order synchronization, and website activity measurement.
  • Other Analytics and Marketing Services: Website performance measurement, product discovery, and marketing effectiveness.

Shopify Network Intelligence

Our store uses Shopify Network Intelligence, which allows Shopify to process information about customer interactions with our store alongside information from interactions with Shopify and other Shopify-powered merchants.

Shopify uses this information to support enhanced services, such as improving shopping experiences, personalizing product recommendations, analyzing store performance, and improving advertising relevance.

When you browse or make purchases through our store, Shopify collects and processes certain personal information to provide these services. Information may be shared with Shopify and other service providers or third parties, including those located outside your country of residence.

Some of these activities may qualify as data "sharing" or "targeted advertising" under applicable privacy laws.

You can learn more in the Shopify Consumer Privacy Policy.

Shopify also provides a Privacy Portal where you can learn about your privacy rights and manage certain uses of your information.

Pinterest and TikTok Integrations

We use Pinterest's Shopify integration and the TikTok Pixel to help customers discover our products and understand how visitors interact with our website.

These tools may collect or receive information about website activity, including:

  • Products viewed and searches performed.
  • Items added to shopping carts.
  • Checkout activity and completed purchases.
  • Website interactions and general device or browser information.

Our TikTok website tracking is configured at the Standard data-sharing level, which uses browser-based Pixel tracking rather than the additional customer-matching and server-based data-sharing features associated with higher levels.

Mystic Frog Crystals also sells products through TikTok Shop. When a customer places an order through TikTok Shop, information necessary to process and fulfill that order may be exchanged between TikTok, Shopify, and Mystic Frog Crystals. This may include customer contact information, shipping details, purchased products, and order status.

These integrations help us manage products, fulfill orders, understand customer interest, and measure marketing performance.

Third-party providers may process information according to their own privacy policies and applicable agreements.

Some disclosures for analytics and advertising may qualify as the "sale" or "sharing" of personal information under certain privacy laws, even when no money is exchanged.

4. Cookies and Website Tracking

Our website uses cookies and similar technologies to support essential shopping functions, understand website activity, remember preferences, and measure marketing performance.

These technologies may be used to:

  • Maintain shopping carts and customer sessions.
  • Improve website performance and functionality.
  • Analyze visitor activity and shopping trends.
  • Measure the effectiveness of product promotions and marketing.
  • Understand how visitors discover our products through other websites and social media platforms.

Certain tracking technologies may share information about website activity with analytics or marketing partners, subject to applicable privacy settings and legal requirements.

You can manage certain cookies through your browser settings and, where available, the privacy preference controls provided on our website.

Some cookies are necessary for essential website functions, and disabling others may affect parts of your browsing experience.

5. Data Security

We take reasonable steps to safeguard the personal information entrusted to our business.

Our website and payment transactions are supported by established ecommerce and payment processing providers that maintain security protections for their services.

However, no internet-based system or method of electronic storage can be guaranteed completely secure.

6. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the ability to:

  • Request access to information we maintain about you.
  • Request corrections to inaccurate information.
  • Request deletion of eligible personal information.
  • Unsubscribe from promotional emails.
  • Opt out of certain data sharing or targeted advertising activities where applicable.

You can unsubscribe from marketing emails using the unsubscribe link included in those communications.

Data Sharing and Advertising Preferences

Depending on your location, you may be able to opt out of certain uses or disclosures of personal information for targeted advertising.

Our website offers a "Your Privacy Choices" page, accessible through the website footer where available, to manage applicable data-sharing preferences.

Shopify also provides a Privacy Portal where you can exercise certain rights directly with Shopify, including requesting access to or deletion of eligible information and limiting certain advertising-related uses.

Where applicable, we also recognize supported browser-based privacy preference signals.

To submit a privacy-related request directly to Mystic Frog Crystals, contact mysticfrogcrystals@gmail.com.

We may need to verify your identity before processing certain requests and may retain information when required or permitted by law.

7. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business records, provide customer support, comply with legal obligations, resolve disputes, and protect our business.

Information that is no longer needed will be deleted or handled appropriately according to applicable requirements.

8. Third-Party Websites

Our website may contain links to external websites, social media platforms, and services that we do not operate.

We encourage you to review their individual privacy policies, as their information-handling practices may differ from ours.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or services.

When changes are made, we will update the "Last Updated" date at the top of this page. We will provide additional notice when required by applicable law.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

Mystic Frog Crystals

Email: mysticfrogcrystals@gmail.com

Website: mysticfrogcrystals.com

We're happy to help answer your questions and address your concerns.