Shipping Policy
Last Updated: October 22, 2026
Thank you for shopping with Mystic Frog Crystals! We know how exciting it is to have a new crystal or mineral specimen on its way, and we want your order to arrive as safely and smoothly as possible.
Please review the following information about our shipping procedures, delivery expectations, and how we handle shipping-related concerns.
1. Order Processing
Orders are generally processed within 3 business days after payment is received, excluding weekends and holidays.
Processing time refers to the time needed to prepare, package, and hand your order over to the shipping carrier. It does not include the carrier's transit time.
During busy periods, processing may take longer. If we cannot ship within the promised timeframe, we will contact you with updated information and the options available under applicable law.
2. Shipping Rates and Carriers
Shipping charges are based on order weight and are displayed during checkout.
We ship using the United States Postal Service (USPS) and United Parcel Service (UPS). We compare available shipping services and select an appropriate option based on package weight, size, destination, and cost.
Because our inventory ranges from small gemstones to large, heavy mineral specimens, shipping methods and packaging requirements may vary.
Delivery estimates are provided when available but are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances may affect transit times.
3. Packaging and Shipment Tracking
We take care when packaging our products, particularly fragile crystals, delicate formations, and heavier mineral specimens.
Once your order has shipped, you will receive a shipping confirmation containing tracking information.
Tracking updates may take time to appear after the carrier receives the package.
4. Damaged Shipments
Although we carefully package our crystals and mineral specimens, shipping damage can occasionally occur.
If your order arrives damaged, please contact us at mysticfrogcrystals@gmail.com within 7 days of delivery.
When reporting damage, please:
- Include your order number and a brief description of the damage.
- Keep the damaged merchandise and all original packaging materials.
- Photograph the damaged item, shipping box, and packing materials.
- Do not discard or return damaged merchandise until the claim or issue has been resolved and you have received instructions.
Shipping carriers and insurance providers may require photographs, documentation, or an inspection of the damaged merchandise and packaging.
Filing Shipping Damage Claims
Insurance claim procedures depend on the carrier and the coverage purchased for the shipment.
USPS: For shipments covered by eligible USPS insurance, either the sender or recipient may file a claim directly with USPS. Because the recipient has the damaged merchandise and packaging, filing directly may simplify the inspection process.
USPS insurance claims can be submitted at USPS.com.
UPS and Additional Shipping Insurance: Certain shipping claims must be handled through the applicable carrier or insurance provider. When a claim must be submitted by Mystic Frog Crystals, we will coordinate the process and request any necessary documentation from the customer.
Please contact us before submitting a claim so we can confirm the applicable insurance coverage, provide supporting documentation, and avoid duplicate claims.
We are happy to assist with documentation and communication when needed.
Shipping insurance is a separate process from resolving an order issue. Damaged or defective merchandise will be addressed according to our Return and Refund Policy and applicable consumer protection laws.
5. Lost Packages
If your package appears to be lost in transit, please contact Mystic Frog Crystals with your order number and tracking information.
We will review the shipment status, assist with the carrier investigation, and initiate an appropriate missing-mail search or shipping insurance claim when necessary.
We will work with you to determine the appropriate resolution under our policies and applicable law.
6. Missing Items
If your package arrives but an item is missing from your order, please contact us before filing a carrier claim.
We will review your order and available fulfillment information to determine whether an item was accidentally omitted or may have been lost during shipping.
If the missing item appears to involve shipping damage or lost package contents, we will coordinate the appropriate carrier or insurance procedure.
Please retain the original packaging and any materials received until the issue has been resolved.
7. Returns, Refunds, and Replacements
Our return and refund procedures are explained in our Return and Refund Policy.
Due to the unique nature of our crystals and mineral specimens, ordinary returns are generally not accepted, except where required by law.
However, damaged or defective merchandise may qualify for a refund or replacement under our published policy.
Because many of our items are one-of-a-kind specimens, an identical replacement may not always be available.
Customers will be provided with appropriate return or shipping instructions when necessary. Please contact us before mailing merchandise back.
8. International Shipping
Mystic Frog Crystals currently ships within the United States only.
International shipping is not available through our website at this time.
9. Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in our shipping services, business operations, or applicable requirements.
When changes are made, we will update the "Last Updated" date at the top of this page.
Updates will apply to future orders, subject to applicable law and any commitments already made to customers.
10. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact:
Mystic Frog Crystals
Email: mysticfrogcrystals@gmail.com
Website: mysticfrogcrystals.com
Thank you for supporting our small business. We appreciate your trust and look forward to getting your crystals safely into your hands!