Terms Of Service
Last Updated: October 22, 2026
Welcome to Mystic Frog Crystals! We're glad you're here.
These Terms of Service explain the conditions that apply when you browse our website, purchase products, or use our services. By accessing or using mysticfrogcrystals.com, you agree to these Terms of Service, subject to applicable law.
Please read these terms carefully before making a purchase. If you have questions, we're happy to help.
1. Acceptance of Terms
By accessing our website or purchasing from Mystic Frog Crystals, you agree to follow these Terms of Service and applicable laws.
If you do not agree with these terms, please discontinue use of our website and services.
We reserve the right to update our website, product offerings, and services as our business evolves.
2. Product Information
We work to provide accurate product descriptions, photographs, pricing, and availability information.
Many of our crystals, minerals, and gemstones are natural materials with unique characteristics. Variations in color, inclusions, texture, formation, size, and appearance are part of what makes these pieces special.
We make reasonable efforts to photograph and describe our products accurately. However, colors may appear slightly different depending on lighting, photography, and individual screen settings.
Please review product descriptions, measurements, photographs, and other available details before making a purchase.
Because our inventory includes individual specimens and limited-quantity products, availability may change without notice.
We reserve the right to correct product descriptions, pricing errors, or inventory inaccuracies. If an error affects an order you have already placed, we will contact you to discuss the available options.
Crystal and Metaphysical Information
Some products may include references to traditional, spiritual, metaphysical, or energetic associations with crystals and gemstones.
These descriptions are provided for general interest and personal exploration. Such properties are subjective and are not guaranteed.
Our products are not intended to diagnose, treat, cure, or prevent medical conditions, and information on our website should not be considered medical advice.
3. Orders and Payments
By placing an order, you agree to provide accurate billing, shipping, and contact information.
Orders are subject to product availability, payment authorization, and our ability to fulfill the purchase.
We reserve the right to refuse or cancel an order for legitimate reasons, including:
- Product unavailability or inventory errors.
- Incorrect pricing or product information.
- Payment authorization problems.
- Suspected fraudulent or unauthorized transactions.
- Other circumstances that prevent us from fulfilling an order.
If we cancel an order after payment has been collected, we will issue the appropriate refund.
Payments are processed using payment services available through our website. Applicable taxes and shipping charges are displayed during checkout.
Please carefully review your order before submitting payment. As described in our Return and Refund Policy, orders generally cannot be canceled or modified once placed, except where required by applicable law.
4. Shipping and Delivery
Shipping options, costs, and available delivery estimates are provided during checkout or in our Shipping Policy.
We take care when packaging crystals and mineral specimens, recognizing that many pieces are delicate, heavy, or uniquely shaped.
Delivery estimates are not guarantees. Shipping carriers may experience delays or disruptions outside our direct control.
If we cannot ship an order within the promised timeframe, we will communicate with the customer and provide applicable options in accordance with consumer protection laws.
If an order arrives damaged or defective, please contact us promptly so we can help address the situation under our Return and Refund Policy.
Where international shipping is offered, customers may be responsible for applicable customs duties, import taxes, or other destination-specific charges unless otherwise stated.
5. Returns, Refunds, and Damaged Items
Our return and refund procedures are explained in our separate Return and Refund Policy.
Due to the unique nature of many of our products, we generally do not accept returns for changes of mind, except where required by applicable law.
However, if an item arrives damaged or defective, we want the opportunity to make it right.
Customers should contact us at mysticfrogcrystals@gmail.com within seven days of receiving an order to report damage or defects, including photographs and the order number when possible.
Eligible damaged or defective items may qualify for a refund or replacement under our published policy. Approved refunds are generally processed within ten days of approval.
Nothing in these terms limits any rights or remedies that cannot legally be excluded.
6. Intellectual Property
Unless otherwise indicated, the original website content, text, graphics, photographs, branding, and logos displayed on mysticfrogcrystals.com are owned by Mystic Frog Crystals or used with appropriate permission.
Product names, trademarks, artwork, and other materials belonging to third parties remain the property of their respective owners.
You may browse our website and use its content for personal, noncommercial purposes.
You may not reproduce, distribute, publish, or commercially use our original website content without permission, except where permitted by applicable law.
If you have questions about using our photographs or content, please contact us.
7. Privacy and Third-Party Services
We respect customer privacy and explain our information-handling practices in our Privacy Policy.
Mystic Frog Crystals operates its online store through Shopify. When customers browse or purchase from our website, Shopify collects and processes certain personal information to provide ecommerce services, including checkout, order processing, security, and other store functionality.
Our store also uses Shopify Network Intelligence. This allows Shopify to process information about interactions with our store together with information from customer interactions with Shopify and other Shopify-powered merchants.
These services may support personalized shopping experiences, relevant advertising, fraud prevention, performance insights, and other enhanced ecommerce features.
Information about customer activity may be shared with Shopify and service providers or third parties, including parties located in other countries, to provide these services.
We also use third-party integrations, including Pinterest and TikTok, for product discovery, commerce, analytics, and marketing-related functions.
For more information about how your information is used, your privacy choices, and how to submit privacy-related requests, please review our Privacy Policy.
You may also review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
8. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain an accurate, accessible, and functioning website. However, we cannot guarantee that our website will always be uninterrupted, error-free, or available.
To the extent permitted by applicable law, Mystic Frog Crystals is not responsible for indirect, incidental, special, or consequential losses resulting from use of our website or products.
To the extent permitted by law, our liability for a product-related claim will not exceed the amount paid for the product giving rise to that claim.
These limitations do not exclude or restrict responsibility for matters that cannot legally be excluded or limited, including applicable consumer protection rights.
Nothing in these Terms of Service removes rights customers may have under applicable law.
9. Governing Law
These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any disputes arising from purchases or use of our services will be handled according to applicable law and any mandatory consumer protection requirements.
10. Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our operations, products, services, or legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this page.
Updated terms will apply to subsequent use of our website, subject to applicable law. We will provide additional notice when legally required.
11. Contact Information
If you have questions about these Terms of Service, an order, or our products, please contact:
Mystic Frog Crystals
Email: mysticfrogcrystals@gmail.com
Website: mysticfrogcrystals.com
Thank you for supporting Mystic Frog Crystals. We appreciate every customer who chooses to shop with our small business!